All too often, major technology changes, like switching over to Office 365 Hub, are planned and implemented without first consulting the people it affects most: the users.
Just look at these numbers from Why UC Implementations Fail:
- 77% of employees say they’re not consulted before a new tool is rolled out
- 58% of employees say they’re not consulted on the tool’s usefulness post implementation
The impact of this short sightedness is more than a few ruffled feathers.
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