5 Communication Tool Rollout Tips For Happier Employees

5 communication tool rollout tips for happier employees

Employees today have more ways to communicate and collaborate than ever before, from desk phones and email to productivity apps in the cloud, instant messaging, video conferencing and smartphones. Many IT managers, however, are hesitant to invest in new collaboration technology, most claiming the tools they’ve already implemented to help employees work faster, smarter and happier are not being used to their potential.

As we’ve seen before, what end users want is rarely in perfect alignment with what IT departments provide. When selecting and introducing new office communication tools – which employees rely on regularly – even small discrepancies in priorities can result in major gaps in user adoption and even job satisfaction.

In our recent study, Working Hard or Hardly Networked we surveyed employees and IT managers to explore IT departments’ processes around unified communication (UC) and collaboration tool rollouts, and their impact on employee user habits and overall happiness.

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City of Moncton Rocks Technology For Success

The City of Moncton is located in New Brunswick, in Canada’s beautiful Maritime Provinces. Formerly a transportation hub for the Canadian National Railroad, the city experienced an economic downturn in the 1980’s when the railroad closed its operations, resulting in unemployment and economic upheval.

The City quickly realized its new reality required a different approach to stimulate economic development and growth. Technology became a centerpin for many strategies to attract new business and recruit fresh talent from across the world into the city’s workforce.

The strategies were very successful through the 1990’s as the city became known as one of the largest call center locations in North America, with many major businesses relocating to take advantage of lower costs and a bilingual workforce.

With a history of encouraging technology and innovation, Moncton added another spur to growth in 2006 with the introduction of Canada’s first free outdoor wireless mesh network. Spanning the downtown core, the wireless mesh network enables businesses and residents to take advantage of internet access whenever and wherever they want it.

Building on the success of the wireless network, Moncton also incorporated WIFI into its bus transportation system, helping reduce traffic congestion as more people started to opt for the convenience of easy connectivity using transit.

Technology That Rocks

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