5 Communication Tool Rollout Tips For Happier Employees

5 communication tool rollout tips for happier employees

Employees today have more ways to communicate and collaborate than ever before, from desk phones and email to productivity apps in the cloud, instant messaging, video conferencing and smartphones. Many IT managers, however, are hesitant to invest in new collaboration technology, most claiming the tools they’ve already implemented to help employees work faster, smarter and happier are not being used to their potential.

As we’ve seen before, what end users want is rarely in perfect alignment with what IT departments provide. When selecting and introducing new office communication tools – which employees rely on regularly – even small discrepancies in priorities can result in major gaps in user adoption and even job satisfaction.

In our recent study, Working Hard or Hardly Networked we surveyed employees and IT managers to explore IT departments’ processes around unified communication (UC) and collaboration tool rollouts, and their impact on employee user habits and overall happiness.

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Using Technology To Stay Ahead In Tough Times

Softchoice’s CIO Kevin Wright talks about using technology to stay ahead in tough times.

Q: From a cost-management perspective, how has the recession changed the way you do things as an IT organization?

A: With every crisis there’s an opportunity to innovate and be more efficient. And that’s how we approached it. We made it a priority to address the things we could control directly by focusing on three key areas: rent and power, travel and IT infrastructure.

And, as a solutions company, we really wanted to leverage the technology we sell to our customers to accomplish these goals.

Q: What specific technologies have helped with rent and power costs? [Read more…]