Your Network is Talking to You – Are You Listening?

Your Network is Talking to You - Are You Listening?

Back in the golden age of IT ( about 8 years ago),  the only thing you had to worry about running on your network was data. It was easier then to troubleshoot problems and find solutions. Then came voice, added to the network to leverage the infrastructure and save costs, and more recently video and mobility.

Complexity grew and IT support teams were faced with ensuring that each distinct technology worked seamlessly with the others, and that voice and data quality and service levels were continuously up and maintained.

This proved challenging in some organizations where historically voice and data were supported by different teams, so IT had a steep learning curve to understand the different requirements of voice and voice teams needed to find ways to integrate into the IT environment.

Today, with converged networks, extensive knowledge of data and voice systems is mandatory, but how do you reduce complexity and cost to effectively manage their operations?

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8 Critical Tips For A Successful Unified Collaboration Implementation

What business goals are you trying to achieve? Are you trying to improve service, cut costs, or drive revenue?

Migrating or implementing a new voice infrastructure isn’t easy. To be successful, you need to understand all the variables from hardware to software to how people will interact with the new system.

We’ve installed hundreds of telephony infrastructures for a wide range of customers right across North America and found that Unified Collaboration (UC) can provide great value. But, despite the value, there are some hurdles to jump over to ensure the best outcome of an implementation. Below, we’ve compiled a few of the common issues we’ve come across while helping customers that when not addressed, set back the implementation or result in increased costs later on. [Read more…]