Supporting BYOD: Is It Time for Your Help Desk to Draw the Line?

Supporting BYOD: Is It Time for Your Help Desk to Draw the Line?

One of the promises of BYOD is that it reduces help desk tickets, which allows IT to spend less time fixing problems and more time driving business value.

However, as more employees bring their own devices to work, IT departments are seeing an increase in tickets. These tickets – which cover everything from device compatibility to security – increase the burden on already overworked support teams.

Does this mean it’s time for your help desk to draw the line when it comes to supporting BYOD?

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5 Ways for IT to Put Social Media to Work in the Enterprise

5 Ways for IT to Put Social Media to Work in the Enterprise

IT leaders are probably in the best position to help prevent a “fire, ready, aim” approach to using social media. This may sound counter-intuitive at first. After all, IT blocks social media, right? Not so. I’d argue that any organization that’s getting serious about using social media has a lot to gain by leveraging IT people’s natural strengths of connecting technology’s value to the business as a whole.

Here are 5 ways IT can be a force for social media good, while protecting the needs (and IP) of the business.

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