5 Communication Tool Rollout Tips For Happier Employees

5 communication tool rollout tips for happier employees

Employees today have more ways to communicate and collaborate than ever before, from desk phones and email to productivity apps in the cloud, instant messaging, video conferencing and smartphones. Many IT managers, however, are hesitant to invest in new collaboration technology, most claiming the tools they’ve already implemented to help employees work faster, smarter and happier are not being used to their potential.

As we’ve seen before, what end users want is rarely in perfect alignment with what IT departments provide. When selecting and introducing new office communication tools – which employees rely on regularly – even small discrepancies in priorities can result in major gaps in user adoption and even job satisfaction.

In our recent study, Working Hard or Hardly Networked we surveyed employees and IT managers to explore IT departments’ processes around unified communication (UC) and collaboration tool rollouts, and their impact on employee user habits and overall happiness.

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How to create a common vision for collaboration

How to create a common vision for collaboration

Like many companies, Softchoice has invested in a number of collaborative technologies over the years. Some for general use, others for specific tasks in dedicated lines of business. And like many companies, we’ve unfortunately accumulated a hodge-podge of different technologies that are used inconsistently across the organization.

Start with an Audit

Our IT team agreed that a common vision for collaboration across the company was critical for adoption and measuring ROI. It was also important to avoid collaboration tool fatigue. So our first step was to hold a collaboration vision workshop, which happens to also be a service we offer to clients, to answer the question “What exactly are we trying to achieve with this technology?”

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