CYOD Through the Eyes of IT

CYOD Through the Eyes of IT

During the initial stages of rolling out a Choose Your Own Device pilot at Softchoice, one major stakeholder in shaping the program was our help desk team. Our IT department dictated which devices we’re the best options for the program and which employees would be best suited for the program.

Above all else, I needed our help desk to agree to image and provide a minimum level of support for the participants in the program. Tyler Astle, our Service Desk Team Lead here, took on the responsibility of the program, and I recently sat down with him to understand what his experience was supporting our CYOD pilot from an IT perspective.

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Your Network is Talking to You – Are You Listening?

Your Network is Talking to You - Are You Listening?

Back in the golden age of IT ( about 8 years ago),  the only thing you had to worry about running on your network was data. It was easier then to troubleshoot problems and find solutions. Then came voice, added to the network to leverage the infrastructure and save costs, and more recently video and mobility.

Complexity grew and IT support teams were faced with ensuring that each distinct technology worked seamlessly with the others, and that voice and data quality and service levels were continuously up and maintained.

This proved challenging in some organizations where historically voice and data were supported by different teams, so IT had a steep learning curve to understand the different requirements of voice and voice teams needed to find ways to integrate into the IT environment.

Today, with converged networks, extensive knowledge of data and voice systems is mandatory, but how do you reduce complexity and cost to effectively manage their operations?

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