CYOD Through the Eyes of IT

CYOD Through the Eyes of IT

During the initial stages of rolling out a Choose Your Own Device pilot at Softchoice, one major stakeholder in shaping the program was our help desk team. Our IT department dictated which devices we’re the best options for the program and which employees would be best suited for the program.

Above all else, I needed our help desk to agree to image and provide a minimum level of support for the participants in the program. Tyler Astle, our Service Desk Team Lead here, took on the responsibility of the program, and I recently sat down with him to understand what his experience was supporting our CYOD pilot from an IT perspective.

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