CYOD Through the Eyes of IT

CYOD Through the Eyes of IT

During the initial stages of rolling out a Choose Your Own Device pilot at Softchoice, one major stakeholder in shaping the program was our help desk team. Our IT department dictated which devices we’re the best options for the program and which employees would be best suited for the program.

Above all else, I needed our help desk to agree to image and provide a minimum level of support for the participants in the program. Tyler Astle, our Service Desk Team Lead here, took on the responsibility of the program, and I recently sat down with him to understand what his experience was supporting our CYOD pilot from an IT perspective.

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Consulting: The Secret Ingredient to CYOD Success

Consulting: The secret ingredient to CYO success

As we started to roll out a Softchoice CYOD program, we discovered there were a lot of moving parts across a lot of departments.

When we previously rolled out our BYOD  program, we didn’t have the benefit of in-house expertise to guide the design, implementation and measurement of the program.

With CYOD, which we’re piloting over the next couple of months, we’ve been able to use our internal consulting resources to walk us through the process — and we’ve learned some valuable lessons.

Typically, most organizations are reactive when it comes to BYOD and CYOD. It happens by accident and not by design, without a goal or any way of measuring results. We’ve learned that a proper consulting methodology is a critical part of the process, and just might be the secret ingredient to setting a program up for success.

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