Supporting BYOD: Is It Time for Your Help Desk to Draw the Line?

Supporting BYOD: Is It Time for Your Help Desk to Draw the Line?

One of the promises of BYOD is that it reduces help desk tickets, which allows IT to spend less time fixing problems and more time driving business value.

However, as more employees bring their own devices to work, IT departments are seeing an increase in tickets. These tickets – which cover everything from device compatibility to security – increase the burden on already overworked support teams.

Does this mean it’s time for your help desk to draw the line when it comes to supporting BYOD?

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