How Managed Print Services Helped Us Save Money and IT Headaches

How Managed Print Services Helped Us Save Money and IT Headaches

We offer Managed Print Services (MPS) solutions to our customers, but we’ve also experienced the benefits firsthand. Previously, our IT department was responsible for managing a large printer fleet spread across multiple offices.

Managing, maintaining and supporting our print environment was a time-consuming task — one that took away from more strategic IT-related endeavors. We had to drop whatever we were doing whenever a user called to tell us a printer was out of toner or wasn’t working properly.

In my experience, most IT people aren’t print experts. When a printer breaks down, we have to track down a technician who can fix the problem — and fix it as quickly as possible. That means scheduling an appointment and paying a premium for the service. In the meantime the office is stuck without print functionality.

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Supporting BYOD: Is It Time for Your Help Desk to Draw the Line?

Supporting BYOD: Is It Time for Your Help Desk to Draw the Line?

One of the promises of BYOD is that it reduces help desk tickets, which allows IT to spend less time fixing problems and more time driving business value.

However, as more employees bring their own devices to work, IT departments are seeing an increase in tickets. These tickets – which cover everything from device compatibility to security – increase the burden on already overworked support teams.

Does this mean it’s time for your help desk to draw the line when it comes to supporting BYOD?

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