Deliver Outstanding Customer Service with Screen Recording

Over the past several years, the term customer experience has continued to gain momentum. In retrospect, it’s strange that this consumer-centric ideology has only recently become top of mind for many people.

But, there’s a reason— emphasis on the consumer is due to advancements in communication and technology. Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites. [Read more…]

How Digital Learning Can Help Solve These Training Challenges

With today’s technology, many companies are turning to video for new employee onboarding and training because it saves time, money, and resources. Proper employee training is critical for an organization to run efficiently and effectively, as it helps employees develop the skills needed in the workplace. [Read more…]

6 Ways to Work Smarter and Faster with Visual Communication

There’s a lot of advice out there on how to work smarter, not harder and they seem to be great ideas. But until workplace nap time becomes mandatory (apparently siestas help you work smarter, not harder), using visual communication can save you and your viewers time.

Getting your message across in a clear, concise way can be difficult with words alone. By incorporating visuals, you can save a lot of back and forth due to confusion. Here are a few ways you can use images and screencasts in your communications to make life easier for you and your audience. [Read more…]