Accelerating Remote Work: It’s All About Experiences

If you’re prioritizing the acceleration of remote work right now, how are you delivering fast, spread out and great experiences every time?

Coming out of the acute crisis climate of COVID-19, many organizations faced the struggles of forced change, but also found some upside in the disruption.

Now is a time of both urgency and opportunity when anything is possible. What are you prioritizing?

Many organizations we work with are prioritizing the acceleration of remote work as a cornerstone of their digital transformations. When we talk with them about remote work, the conversation always comes back to experiences – both for employees internally and with customers externally. More specifically, how fast, spread out and great can those experiences be every time?

To answer that question and provide guidance on achieving that goal, we created the Best Practices Guide, Ready for Any Eventuality: Accelerating into Today’s Remote Work Reality in partnership with Cisco.

In the guide, we examine 4 core remote work capabilities – network, data center, collaboration and security – from the perspective of:

  • Compelling lessons learned so far
  • What organizations know now
  • Best practices for delivering effective experiences
  • How Softchoice can help

Here are some key highlights from the guide.

Key Highlights 

Network:

The location and scope of remote work will continue to change with every iteration of the next normal.

Best Practices:

Transition to a modernized digital network that supports quality user and application experiences.

Data Center:

The data center is fundamental, but the architecture can be complex and precarious. There is an opportunity to optimize and modernize.

Best Practices:

Achieve increased capacity and performance in the data center through simplified architecture.

Collaboration:

For both internal and external interactions, users expect rich, elegant and life-like experiences.

Best Practices:

Deliver an “office” quality experience every time through expanded capabilities, streamlined licensing and effective adoption.

Security:

Security must touch everything, but there also must be a balance between security and productivity (especially with distributed employees).

Best Practices:

Promote confidence in security when the boundaries of working are still in flux.

Staying focused on the experience

At Softchoice, experiences trump technology every time. If you’re looking to accelerate remote work and remain ready for whatever is to come, fast, spread out and great experiences are a vital goal. It’s important to be both intentional and decisive in how you proceed in your digital transformation.

When urgency and opportunity collide the way they are now, the partnership is paramount. Softchoice offers expertise based on precedents, broad Cisco knowledge and complementary capabilities to help you decipher, plan for, implement and enable adoption of the options that can help you deliver effective experiences to your employees and customers.

For ideas and advice on how to accelerate remote work with fast, spread out and great experiences every time, download the Best Practices Guide.

 

Is Your Network Ready to Support a Remote Workforce?

The recent surge in full-time remote workers is putting corporate networks under unusual stress.

More people than ever are connecting through virtual private networks (VPNs), taking frequent video calls or meetings and accessing business applications from outside the office.

Without a LAN/WAN infrastructure designed and optimized for the new all-remote workforce, poor connectivity and degraded performance may be frustrating end users. Over time, these issues could prevent people from being their most productive while working from home full-time.

The keys to improving network performance while supporting remote work lie in alleviating network traffic, better supporting bandwidth-intensive applications and routing traffic intelligently. An assessment-led approach will help you map the traffic patterns in your current networking infrastructure and identify the main areas for improvement.

Below, we’ll look at the three key questions you need to ask to pinpoint problems and remove the barriers to network readiness for a remote workforce.

#1 Are you using best practices for VPN?

A sudden increase in the volume of connections can overwhelm a VPN infrastructure designed to support a limited remote workforce. In some cases, the surge in volume strains VPN concentrators at the edge of the network while in others, the number of VPN circuits isn’t enough to support a much higher-than-usual number of users.

As such, the response to COVID-19 has put many IT departments under pressure to scale their VPN implementations in days or weeks. Consider the following advice to ensure your VPN solution is ready to alleviate the traffic resulting from a massive spike in volume.

  • Upgrading VPN bandwidth: Remember, users expect the same connection speed from a corporate VPN as they have in the office. You may need to upgrade your VPN solution to handle bandwidth usage from a much higher volume of users.
  • Stress testing for stability: The ability to handle 24-hour connectivity requirements is a must for many organizations, especially those supporting essential services. Ensuring your VPN implementation is stable at all hours is critical.
  • Strong encryption and authentication: More users than usual will be connecting over unsecured public internet connections. It’s important to verify that traffic to and from the corporate network is safe. To this end, consider implementing multi-factor or other advanced authentication methods.
  • Cost-efficient licensing: As cost considerations become more important during this period, making sure you can afford to scale your VPN solution to accommodate the entire workforce is a primary concern. Ensure your VPN solution provider will support a cost-effective scale up in user and device counts.

#2 Are you doing everything you can to support bandwidth-intensive applications?

Working from home full-time has prompted a dramatic rise in the number of people participating in video calls and meetings. Meanwhile, users accustomed to using CPU or GPU-intensive applications in the office may need to do so remotely through virtual desktops.

This increase in bandwidth-intensive traffic puts a lot of strain on LAN/WAN infrastructure, leading to degraded performance and user experience.

The first step to better supporting these critical yet bandwidth-intensive applications is to assess the increase in traffic volume across a few categories: voice calls, real-time interactive video, streaming video (such as training content), collaborative applications (such as in-document collaboration tools), and bulk file transfers.

Next, it’s important to consider possible network stress points and remedies, including:

  • Traffic routing and internet access: You may need to consider rerouting network traffic to optimize performance while most or all users are connecting from outside the office. Routers, firewalls and other networking equipment may also need to be reconfigured to carry ingress and egress traffic.
  • Strain on the network edge: A surge in connections will likely strain VPN concentrators on the network edge. Virtualized solutions may be your best option to scale quickly.
  • Conference and video call limitations: Higher demand for video and conference calls may push the physical limits of equipment meant to support these calls in-office. In this case, cloud-hosted solutions may help alleviate connection problems.
  • Advanced virtual desktop requirements: You may need to support virtual desktops for “power user” profiles with CPU/GPU-intensive workflows like CAD drafting or high motion video. Here, cloud hosted VDI is a fast, cost-efficient option for scaling remote access.
  • Remote phone issues: Over longer paths, remote or “soft” phones may be subject to packet loss or latency issues. Consider diagnostic or testing tools to identify connectivity problems.

Other considerations outside the corporate IT environment may also have a hand in degrading user experience as they attempt to connect. These include:

  • Home networking equipment: The networking equipment people have at home is often less advanced than its corporate counterparts. At the same time, interference and bandwidth competition from inside the home (especially from streaming video) may be degrading connectivity.
  • Public ISP congestion: Past increases in the number of remote workers have tended to cause congestion in public ISP exchanges, especially in areas with lower public network quality. With a historic surge, many people may be experiencing added difficulty.

#3 Could SD-WAN help you improve support for critical applications and locations with intelligent traffic routing?

The shift to an all-remote workforce will cause significant changes in the way traffic flows in and out of the corporate network. Meanwhile, most legacy WAN infrastructure was designed assuming most employees would be connecting from a core office environment.

Modernizing the network by adopting SD-WAN could yield benefits, including:

  • Software-driven management and monitoring: With SD-WAN, monitoring and management happen in the cloud while traffic passes through the LAN/WAN infrastructure. This allows the network to remain secure without relying on continuous cloud connectivity.
  • Intelligent traffic routing: The leading SD-WAN vendors offer solutions with application-aware connectivity, which supports segmentation of traffic by differentiating high-priority workloads, such as productivity or collaboration tools, from typical internet usage.
  • Improved quality of experience (QoE): Intelligent routing and more predictable performance in turn support better user experience for end users along with centralized, streamlined administration for IT teams.
  • Cost efficiency: SD-WAN also eliminates the need to back-haul traffic to the data center over MPLS links, a significant cause of performance degradation, especially for cloud-based SaaS applications. As MPLS links are traditionally expensive to operate, the move to SD-WAN also has the potential to drive further cost savings in the long term.

Where to Go Next

Most corporate networks were not designed to support a sudden shift to all-remote work.

The related performance issues could be slowing productivity as calls and meetings drop, critical files fail to transfer, or users are unable to connect. Solving these issues may be critical to business continuity. The first step is to assess your current environment to pinpoint problem areas and put the necessary solutions in place.

No matter where your organization is in its response to the global pandemic, our team of experts is ready to help you identify and resolve network performance problems and in turn enable your employees for productive work from any location.

Looking for help to address network performance issues?

Watch our virtual workshop “Performance Meets Demand: Is your Network Ready to Support a Remote Workforce? on-demand. Or explore Softchoice Business Continuity solutions.

Striking the Balance Between Security and Productivity – [Infographic]

As an IT leader, you want to help users to be as productive as possible To do this, you need to provide a frictionless technology experience

But in today’s security landscape, protecting users and data is non-negotiable. The result? IT leaders face a dilemma between productivity and security.  

With too much protection, real agility becomes impossible. Too little protection, however, leaves the organization vulnerable to disaster.  

The complexity starts there and keeps growing as other factors enter the equation:  

  • Today’s end users want a flexible, human technology experience that works wherever they do. 
  • Trends like the cloud, BYOD and SaaS provide more options – and more vulnerabilities 
  • Regulatory compliance requirements are evolving, often so fast it’s a challenge to keep up.   
  • The need for cost-effective solutions that are easy to deploy and maintain isn’t going away 
  • The sheer number of security vendors, categories and products becomes overwhelming fast. 

 We created the infographic below to outline the need for balance between productivity and security and how organizations are unleashing their potential without compromising protection.  

  

Productivity AND Security, Not Productivity vs. Security 

 Fulfilling the mandate to provide end users with the technology they need to be their most productive isn’t always easy. Making the right technology decisions with so much at stake poses a real challenge.  Furthermore, balancing productivity and protection is much harder when users don’t fully understand the critical role they play in IT security.  

 Providing the right user with access to the right applications and data requires an end-to-end solution based on experience, expertise and strong partnerships in the security space. Working with a partner like Softchoice helps you cut through the complexity and select the best solutions for your productivity and security needs.  

Looking to learn more about enabling your users for collaboration without compromising protection? Explore Softchoice productivity and collaboration solutions