The 3 Main Risks to Videoconferencing Security

 

Videoconferencing technology isn’t new, but it has experienced a distinct rise in popularity and strategic importance  as many more organizations shift to remote work. 

A flash survey of 550 U.S. employers in March 2020 and found that 67% of them were in the process of allowing more workers to telecommute. As these working arrangements become more common, video conferencing will be an important enabler of collaboration and productivity.

To be acceptable for regular business use, a videoconferencing solution must be high performing and highly secure. These requirements are even more important in remote work environments where people join using a variety of devices. 

Not all videoconferencing security is created equal, however. Inadequate protection puts users at risk of attackers hijacking meetings, intercepting sensitive data or accessing recorded sessions without authorization.

For these reasons, it’s important to select a videoconferencing service like Google Meet, which implements multilayered protection against these common threats while offering a simple, scalable conferencing experience.

The 3 Main Security Risks to Videoconferences

Like all internet-connected applications, videoconferencing applications pose risks around improper access and data leakage. But they also present 3 distinct vulnerabilities:

  • Hijacking: Online videoconferences have meeting IDs and PINs that are made public (e.g., because someone has posted one on their social media profile or email signature) or easily guessable. Without protection, any person with these meeting credentials could join and disrupt the proceedings or acquire sensitive information.
  • Screen sharing: Related to the above, most videoconferencing applications include screen sharing functionality. An unauthorized participant could become the active presenter use to make their desktop the (unwanted) focus of the session.
  • Recordings: Many video meetings are recorded for later viewing or transcription. Where and how these recordings are stored and protected is important, as improper access or lack of encryption can mean that sensitive information falls into the wrong hands.

Beyond these in-app risks, videoconferencing software also has the potential to increase the attack surface on a client device. For example, on a desktop or laptop PC, a videoconferencing solution may require the user to download browser plugins or other software, some of which fall outside secure distribution channels like the Windows Store or Mac App Store. These extras further increase risk of compromised security.

Google Meet: Secure Videoconferencing for Remote Work

Google Meet is a videoconferencing solution with multiple layers of protection against modern threats, making it ideal for corporate deployments. 

Built on Google’s secure global infrastructure, it reliably stops abuse such as hijacking, securely stores and manages access to meeting recordings and runs safely and entirely within a browser (desktop), app (mobile) or dedicated video hardware (meeting room).

For instance, to prevent hijacking, it requires someone within the organization to approve any join request by an external participant. This reduces the risk of someone eavesdropping or actively disrupting the session.

Like other Google services, Google Meet undergoes regular audits for privacy, security and regulatory compliance. As well as industry-leading protections, it also delivers reliable and scalable performance, complete with support for hundreds of concurrent users, screen sharing, recording, G Suite integration and a 99.9% up-time service-level agreement.

Softchoice is committed to meeting your needs for business continuity, security and stability. By ensuring organizations get the most value from their Google Meet deployments, we help them scale and secure their communications and ultimately preserve productivity in increasingly remote workplaces.

Looking to adopt a secure videoconferencing solution? 

Get Google Meet tailored to your business.

Softchoice Virtual Discovery Expo 2020: The Highlights

The Softchoice Virtual Discovery Expo (VDX) 2020 has now wrapped.

Over 2,000 people registered to hear from Softchoice and our exhibitor partners about the areas driving their digital transformation today. This year, our full-day virtual tech expo happened in a much different context than the inaugural event in 2019.

Attendees took away an important message: The current global crisis and its impacts have forced many organizations to embrace change. Done the right way, however, this change will be a catalyst to re-imagine the way they approach transforming through technology.

Now that they have taken steps to adapt to change, secure and stabilize business operations and find efficiencies, VDX participants learned how these steps lay the foundation to make them more agile, more efficient and more secure as they travel the road to recovery.

Among those we surveyed, enabling secure and productive remote work, protecting data, adopting and managing cloud infrastructure were the most compelling topics. While some were still adjusting to remote work or found that they were ready to move to the next stage of their recovery, most respondents told us they were still in the middle of that journey.

While there were enough topics covered to fill several articles, we’ve put together a recap of the biggest highlights from VDX 2020.

Digital Transformation in a Time of Crisis

 Keynote by Aaron Brooks, Sr. Director – Strategy & GTM Enablement at Softchoice

Our reality is changing and pivoting to adopt the right agile strategy is more important than ever. Softchoice’s Senior Director of Strategy and GTM Enablement Aaron Brooks kicked off VDX 2020 by exploring the ways organizations are positioning themselves for growth and success in recovery.

The Highlights:

  • Digital transformation isn’t on hold, it’s just pointed at new problems. New ways to go-to-market in times of necessity will drive growth on the road to economic recovery and beyond.
  • It’s time to ask, “What does our organization really need?” Anxiety around IT costs has raised the need to re-allocate resources to keep your business working.
  • When times are tough, lean on your core values. Staying connected not only as a business but as people has been at the center of our journey to recovery.

Watch the full keynote on demand

The Evolution of Remote Collaboration

Keynote by John MacDonald, Head of Americas Productivity & Collaboration Specialists at Google

John MacDonald, Head of Americas Productivity and Collaboration Specialists at Google, delivered a keynote examining the trends influencing the current communication and collaboration landscape and what we can expect to see in the near and medium terms.

The Highlights:

  • The status quo needs to change. Businesses are realizing the urgent need for collaboration tools at all levels, but still face issues around siloed information and lack of IT security.   
  • People want flexible workforce functionality. Organizations need collaboration tools that support work/life balance and allow teams to adopt quickly and collaborate securely.
  • Everyone’s situation is unique. There is no one-size-fits-all approach to providing secure, smart, simple collaboration solutions.

Watch the full keynote on demand 

How to Achieve Simplified and Highly Effective Security Operations

Keynote by Mike Storm, Distinguished Engineer, Security Business Group at Cisco

In a time of uncertainty, you need a cybersecurity solution with your best interests in mind. Mike Storm, Distinguished Engineer with the Business Security Group at Cisco, explained a three-pillared approach to successful security operations based on quality threat intelligence.

The Highlights:

  • Security controls are only as effective as the threat intelligence they act on. Any security solution depends on access to current, accurate and usable information to remain effective.
  • The more you see, the more you can stop. Unmatched visibility into threats helps protect against them before attackers can exploit vulnerabilities.
  • Organizations need to stay protected after Day 1. Effective security operations depend on a collective, collaborative approach to threat protection.

Watch the full keynote on demand 

Ready to Re-Imagine Your Digital Transformation?

This is just a sample of the insights our exhibitors and partners shared with attendees at VDX 2020.

As you define your journey from continuity and stability through efficiency and recovery, it’s important to recognize the ways the new reality will help you compete and thrive once there.

If you didn’t attend or there was something you missed it’s not too late to take advantage of on-demand breakout sessions, keynotes and downloadable content from our 35+ exhibitors.

No matter where you are on your road to recovery, our team of experts and product specialists are ready to help. 

Explore Softchoice Rapid Response Services  

 

 

What You Do Now Defines Your Recovery

Events of the past few months have forced organizations to make technology changes and investments that they weren’t expecting or that were planned for further in the future. In short order, new priorities supplanted existing plans, with long-term transformation projects paused in favor of immediate actions to adjust to new operating environments and  ensure business continuity.

The reality for your workforce, customers and partners has already undergone lasting change. There is likely more change to come. How you respond now will define your recovery from the crisis. But the question isn’t “What will our organization look like after the recovery?” but rather “What do we want it to look like?”

With the right approach and the right guidance, what you do now will not only help you recover but also compete and thrive post-recovery.

It’s important that business and IT leaders keep this in mind and continue to build momentum as they work through the phases of response and recovery:

  1. Enabling remote work capabilities
  2. Ensuring security and performance for core IT services
  3. Reducing costs and increasing ROI on existing assets
  4. Translating change into competitive advantage

Below, we explore the ways technology leaders can leverage this moment of change to drive innovation and establish a model for revenue growth once on the path to recovery.

 

Adapting to Change and Stabilizing a New Environment

When the implications of COVID-19 became apparent, organizations were singularly focused on adapting to fast-changing conditions and short-term needs as business continuity plans were defined and activated. Even for those who were somewhat prepared, the shift to all-remote work was jarring, as IT departments had to deploy or update the applications and the infrastructure they ran on. For those less prepared, it placed crisis on-top of crisis.

There just wasn’t enough time to lay the groundwork for a fully-fledged, secure and connected remote work strategy. Users may have been asked to adopt an unfamiliar working scenario or tools they weren’t used to overnight. After the initial deployment, challenges around use and support arose.

Next came the need to support a stable, workable employee experience in the new all-remote environment. This produced its own challenges as networks came under unusual stress, people learned how to work in the new reality and cyber criminals wasted no time exploiting the confusion.

The silver lining: The journey from business-as-usual to all-remote work at the outset has already started either to rapidly define or push forward a digital workplace strategy.

If you weren’t transforming through technology six weeks ago, you likely are now.

The roll out of modern collaboration, remote access and the accompanying security and network changes has equipped your organization to be more flexible, more secure and less tied to the core office environment and the proverbial walled garden.

The pandemic has also prompted many businesses to ask the question, “is it what we’re selling or how we’re selling?” For example, take a brick-and-mortar butcher that has embraced digital ordering and curbside pickup to accommodate physical distancing requirements. Already, the owner reports higher satisfaction from customers as they pick up purchases rather than wait in long lines the way they had pre-crisis. Meanwhile, selling through digital pre-order means the owners keep less inventory on-hand and dramatically reduced waste.

In short, transforming through technology, albeit quickly and out of necessity, has improved the customer experience while making the business more efficient.

If you’ve been through this kind of change, you already have more flexibility around the digital workplace, where and how you recruit talent and deliver products and services to your customers.

Security and Stability to Reduced Cost and Risk

The economic impact of the pandemic is ongoing and cost management has become urgent for organizations in every vertical. IT departments have or are about to enter an “efficiency phase” aimed at reducing costs and increasing return on existing investments.

Many organizations are now embarking on the process of rationalizing software, infrastructure (and in some unfortunate cases, personnel). At this stage, it’s important to stay focused on gains in stability as you look for ways to reduce short-term cost and risk.

It’s also important to keep in mind that recovery will begin eventually. Steps taken toward cost efficiency now should aim at streamlining for faster growth and innovation in that recovery stage. Simply put, you can come out of this an “optimized” organization.

Meanwhile, IT departments may have to find ways to support this new environment with fewer resources than they had before. The need to establish a zero-trust security posture hasn’t gone away, but options for doing so may be more limited. Every organization has its own financial needs and pressures that impact technology spending and many will be looking at new models of subscription, financing and leasing.

The streamlining of IT operations and infrastructure, while difficult today, will set up efficiencies that support a strong recovery.

There is no financial solution that fits every situation. For example, while shifting to subscription or OPEX (operational expenditure) models may work for some, this doesn’t suit organizations with cash flow or debt covenant issues. Considering the right financial options to meet your specific budget and technology needs will be paramount.

Nonetheless, rightsizing the data center or a broader use of public cloud to optimize efficiency, rationalizing licenses and augmenting your own resources with cost-efficient solutions will set you up for agility later. As another upside, many CIOs and IT leaders have received long overdue support for business continuity planning (BCP), modern collaboration and other transformation initiatives.

Driving Efficiency to Thriving in Recovery  

The journey out of finding efficiencies and into recovery will build on the lessons learned in enabling remote work and streamlining costs. In this phase, the steps you took to ensure you got to recovery, done the right way, will help you gain a competitive advantage and thrive once there. In some cases, the crisis has put transformative projects into higher gear, by highlighting the urgent need for modern, agile IT tools and infrastructure.

The PwC COVID-19 CFO Pulse Survey in April found that half of those surveyed intend to make remote work a permanent option for roles that allow. Meanwhile, 40% said that COVID-19 has prompted them to explore the use of technology to enable automation and new ways of working.

This includes redefining the way you work and collaborate through IT automation, analytics and governance. It also includes innovating new ways to connect with and support customers for continued revenue growth. Sticking to this goal as you drive your decision-making in response to the pandemic will help ensure you thrive. To this end, organizations should re-evaluate their digital transformation agenda with the following changes in mind.

Most if not all the workforce is working remotely today – to what extent will this become permanent? What lessons about remote work can you apply on a lasting basis?

When the time comes, returning to work safely will require a holistic strategy that pulls together technology, facilities and human resources groups as well as senior leaders.

Your approach to engaging with employees and customers may have changed out of necessity. But that process of innovation should continue to have a positive impact during recovery and beyond.

How Softchoice Will Continue to Help

The response to the global pandemic has not been easy on any organization, but the hard work they are doing today has the potential to help them come back stronger and more competitive than before.

From adapting to change and ensuring business continuity to driving efficiency and setting the stage for future growth, Softchoice can help you make the right choices to build and sustain momentum out of the crisis and into recovery.

Are you ready to re-imagine your digital transformation journey?

Explore Rapid Response services.