Cisco’s Smart Net Total Care can be a life saver — but it’ll take work

Cisco's Smart Net Total Care can be a life saver -- but it'll take work

Editors note: Due to popular demand, this blog post has been refreshed with an additional webinar event titled 3 Actions to Consider from Cisco Support Contract Changes on June 14th, 2016. Click here to register.

You might have heard about Cisco’s newly branded Smart Net Total Care service — a merger of its existing SMARTnet support and a suite of “smart” tools, designed to maximize self-service control, insight and security of all your network devices.

But what you probably haven’t heard is just how challenging it can be for organizations to take advantage of these new smart services, even if they are are already entitled to it as previous SMARTnet subscribers.

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Everything You Need To Know About Deep Packet Inspection

Everything You Need To Know About Deep Packet Inspection

In our recent post How to Guard Against The #1 Productivity Killer In Workplaces, we introduced a topic that’s near and dear to the heart of any IT manager or system administrator: Network Performance issues. We also discussed why Softchoice likes SolarWinds Network Performance Monitor, the solution to this problem.

We also introduced you to Deep Packet Inspection (DPI), a technology used to capture and analyze network packets as they pass through routers and other devices on your network, filtering the data to give you deeper information about the status of your network on a moment-to-moment basis.

How do you configure Deep Packet Inspection (and why is it important?)

Softchoice has you covered! Watch SolarWinds Lab video #16, where the geeks reveal all the details of how DPI is integrated in NPM, what it measures and of course, how to configure it for both spanning and individual server data collection.

If you’re interested in learning more about Deep Packet Inspect and its analysis or would like a quick demo, connect with the Softchoice SolarWinds team.

IBM N-Series is end of life. The good news, and the bad news


Many of our clients have reached out to us to discuss the dissolution of the IBM N-series Original Equipment Manufacturer (OEM) relationship with NetApp, a partnership that dates back to 2005. Mostly they’re asking us a lot of questions about how these changes affect existing N-series arrays support contracts, the ability to add additional disk capacity in the short term, and ongoing maintenance contract support in the future. We’ve been involved with this partnership from day one, and have shared the following good (and bad news).

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