QuickGuide: How End-User Adoption Makes or Breaks your UC Project [Cisco]

QuickGuide: How end-user adoption makes or breaks your UC project [Cisco]

Companies who jump into implementing a collaboration solution get so bogged down with project specs, purchasing and implementation concerns that they forget the most important factor: end-user adoption.

Hans Hwang, VP of Advanced Services at Cisco says “…the high cost of low adoption really kicks [in] when under-adoption stops collaboration-enabled strategic initiatives in their tracks.” Basically, when you invest in a large collaboration implementation and users are slow to adopt the new capabilities, that ROI meeting may turn into an awkward conversation. How do you ensure your users will adopt the new tools, taking your collaboration project from awkward ROI meeting to celebrating success?

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