Why businesses aren’t adopting key features of Skype for Business and Lync

Why businesses aren't adopting key features of Skype for Business and Lync

When I was growing up, I absolutely loved my Swiss Army knife. I brought that little red package of magic with me everywhere, especially on camping trips. After a while though, the little plastic toothpick fell out of its slot and was lost for good. Then, same strange thing happened with the tweezers. And another time the spring-hinge snapped out of the little scissors, making them useless.

All of which didn’t mean a thing to me: the knife part was still good. As long as the knife was on it there was no problem. In fact, I don’t even know why they included all those ‘other’ features – all I ever wanted was the knife.

Skype for Business is like that Swiss Army knife.

People are buying a bundle of features, but they’re hardly using any of them. What’s worse, they are not even using the knife, they are using the tweezers (Majority of users are not using video conferencing but rather instant massaging feature).

Not only are companies spending money on unused tools, it’s also seriously hindering their chances at driving real change and results through modern communication & collaboration suite.

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Lync is finding its voice in the UC space

Toyota recently announced plans to deploy a cutting-edge, unified Microsoft communications and collaboration solution – one that includes voice, IM, video and productivity – to nearly a quarter million of its employees.

The Japan-based automaker, which holds offices worldwide, unveiled its plans to deploy the full Microsoft collaboration suite to 200,000 global employees on October 1st, 2012. While this may be big news for Toyota, the move further illustrates the “enterprise-class quality and scalability” of the platform, said Microsoft’s chief operating officer Kevin Turner in a press release.

This major announcement is a signal to IT leadership that it’s time to take a closer look at Microsoft’s full unified collaboration and communications offering. [Read more…]

3 Steps For A Successful Lync Voice Deployment

Microsoft Lync is gaining traction with organizations as more and more CIOs and IT Directors take advantage of its collaborative tools and tight integration with Microsoft Office’s productivity suite.  They’re seeing Lync have a direct impact on unifying communications, increasing efficiencies and decreasing costs.

That said, Lync is a strong contender in the Unified Communications arena for reasons other than its seamless integration with Microsoft Office.

Many IT Execs are looking for ways to deliver more flexible work/life balance solutions to staff to enable greater efficiencies and flexibility. Others are looking for cost savings and productivity gains while still ensuring excellent customer service and response times.

At a time when IT departments are focusing on delivering tangible business solutions to business users, it’s important to ensure every project has a strong alignment to the strategic goals of the organization, to assure success for both IT and the business.

Lync Voice can be the answer to all these needs, replacing traditional PBX and other IP solutions, with a complete solution that provides voice, IM and Presence – great sharing tools to enable collaboration and productivity – anytime, anywhere. Check out our recent blog post describing some of the considerations you should take into account when considering Lync for IM, Presence & Collaboration.

To learn more about Microsoft Lync and its great collaborative features, register for our upcoming webinar hosted by our team of Microsoft Professionals who will discuss:

  • Best practices and recommendations learned from our extensive experience designing and managing hundreds of unified communication implementations
  • Answers to common questions around Lync, IM and Presence
  • The how-to’s of integrating Lync with legacy PBXs
  • The Basics of SIP Trunking –a primer for the future
The webinar will be followed by a Q&A so you will have an opportunity to discuss your unique challenges with our Microsoft experts. Register Now!

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4 Questions Customers Ask About Lync, IM and Presence

Microsoft Lync is a powerful collaborative and communication tool used by both small and enterprise organizations to improve productivity and manage costs.

One of the most interesting aspects of Lync is its ability to introduce a whole new range of ways for people to connect and share using its IM and Presence capabilities. The  challenge however, is to ensure that the IM and Presence  features are well understood before deployment, so that organizations gain the best business advantage from their Lync deployment.

To learn more about Microsoft Lync and its great collaborative features, register for our upcoming webinar hosted by our team of Microsoft Professionals who will discuss:

  • Best practices and recommendations learned from our extensive experience designing and managing hundreds of unified communication implementations
  • Answers to common questions around Lync, IM and Presence
  • The how-to’s of integrating Lync with legacy PBXs
  • The Basics of SIP Trunking –a primer for the future
The webinar will be followed by a Q&A so you will have an opportunity to discuss your unique challenges with our Microsoft experts. Register Now!

Over the past couple of years, we’ve completed many Microsoft Lync deployments for customers all over North America, and in each engagement, we’ve found that a few common questions around Lync, IM and Presence always come up. We thought we’d compile four of the most common questions and answers for you here, to make your Lync deployment easier, so here they are:

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Microsoft Lync: More than just an instant messenger

A comment I hear all too often about this technology really doesn’t do it justice. Office Communications Server is not just Microsoft’s “Instant Messenger on steroids”. Have you thought about replacing your PBX with an IP-based solution that would drastically reduce telephony costs? What about all the money your organization would save by using Microsoft’s solution for conferencing and communicating between multiple global locations?

Next generation telephony” is just one of the ways that Microsoft describes the soon to be released, newly-chrsitened version of OCS (2010, unofficially). Here is a technology that provides a single, comprehensive unified communications solution that includes voice, instant messaging, presence, and audio, video, and web conferencing, all integrated with commonly used applications such as Microsoft Office and SharePoint, and infrastructure elements such as Microsoft Active Directory, Exchange and System Center Operations Manager. [Read more…]