When I was growing up, I absolutely loved my Swiss Army knife. I brought that little red package of magic with me everywhere, especially on camping trips. After a while though, the little plastic toothpick fell out of its slot and was lost for good. Then, same strange thing happened with the tweezers. And another time the spring-hinge snapped out of the little scissors, making them useless.
All of which didn’t mean a thing to me: the knife part was still good. As long as the knife was on it there was no problem. In fact, I don’t even know why they included all those ‘other’ features – all I ever wanted was the knife.
Skype for Business is like that Swiss Army knife.
People are buying a bundle of features, but they’re hardly using any of them. What’s worse, they are not even using the knife, they are using the tweezers (Majority of users are not using video conferencing but rather instant massaging feature).
Not only are companies spending money on unused tools, it’s also seriously hindering their chances at driving real change and results through modern communication & collaboration suite.