What business goals are you trying to achieve? Are you trying to improve service, cut costs, or drive revenue?
Migrating or implementing a new voice infrastructure isn’t easy. To be successful, you need to understand all the variables from hardware to software to how people will interact with the new system.
We’ve installed hundreds of telephony infrastructures for a wide range of customers right across North America and found that Unified Collaboration (UC) can provide great value. But, despite the value, there are some hurdles to jump over to ensure the best outcome of an implementation. Below, we’ve compiled a few of the common issues we’ve come across while helping customers that when not addressed, set back the implementation or result in increased costs later on. [Read more...]