5 Communication Tool Rollout Tips For Happier Employees

5 communication tool rollout tips for happier employees

Employees today have more ways to communicate and collaborate than ever before, from desk phones and email to productivity apps in the cloud, instant messaging, video conferencing and smartphones. Many IT managers, however, are hesitant to invest in new collaboration technology, most claiming the tools they’ve already implemented to help employees work faster, smarter and happier are not being used to their potential.

As we’ve seen before, what end users want is rarely in perfect alignment with what IT departments provide. When selecting and introducing new office communication tools – which employees rely on regularly – even small discrepancies in priorities can result in major gaps in user adoption and even job satisfaction.

In our recent study, Working Hard or Hardly Networked we surveyed employees and IT managers to explore IT departments’ processes around unified communication (UC) and collaboration tool rollouts, and their impact on employee user habits and overall happiness.

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Your Network is Talking to You – Are You Listening?

Your Network is Talking to You - Are You Listening?

Back in the golden age of IT ( about 8 years ago),  the only thing you had to worry about running on your network was data. It was easier then to troubleshoot problems and find solutions. Then came voice, added to the network to leverage the infrastructure and save costs, and more recently video and mobility.

Complexity grew and IT support teams were faced with ensuring that each distinct technology worked seamlessly with the others, and that voice and data quality and service levels were continuously up and maintained.

This proved challenging in some organizations where historically voice and data were supported by different teams, so IT had a steep learning curve to understand the different requirements of voice and voice teams needed to find ways to integrate into the IT environment.

Today, with converged networks, extensive knowledge of data and voice systems is mandatory, but how do you reduce complexity and cost to effectively manage their operations?

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6 big predictions for UC in 2013

Predictions for 2013

With the size of the investment organizations make on unified communications and collaboration (UCC) , the last thing anyone wants is to paint themselves into a corner as it relates to future capabilities. Here’s a high-level look at the big UCC trends you need to know about in 2013 – and beyond.

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10 Critical Things You Need To Know About A UC Deployment

top ten UC considerations

Softchoice Solutions Architect Matthew Bynum reveals his top ten considerations for any organization considering a unified communications (UC) deployment. 

#10. Understand why

All too often, the driver behind IT change is as simple as “our existing gear is old,” or “we can’t get support on it anymore.” Make sure you can articulate the actual reasons why you are looking at a change to your communications technology. This will go a long way in winning people over internally and figuring out the right solution for you.

#9. Match technology to a need – not vice versa

Once you identify the reasons for the change, make sure the technology and vendor you choose align with your business drivers. This seems like a no-brainer, but often vendors are chosen because of political pressures or misconstrued financial benefits, and not because the actual needs of the business demand X, Y, or Z functionality. An agnostic assessment that clearly maps out where you are today, where you’re looking to go can provide the objectivity you need to make the right decision, the right architecture and the right implementation plan. [Read more…]

8 Critical Tips For A Successful Unified Collaboration Implementation

What business goals are you trying to achieve? Are you trying to improve service, cut costs, or drive revenue?

Migrating or implementing a new voice infrastructure isn’t easy. To be successful, you need to understand all the variables from hardware to software to how people will interact with the new system.

We’ve installed hundreds of telephony infrastructures for a wide range of customers right across North America and found that Unified Collaboration (UC) can provide great value. But, despite the value, there are some hurdles to jump over to ensure the best outcome of an implementation. Below, we’ve compiled a few of the common issues we’ve come across while helping customers that when not addressed, set back the implementation or result in increased costs later on. [Read more…]