CYOD Through the Eyes of IT

CYOD Through the Eyes of IT

During the initial stages of rolling out a Choose Your Own Device pilot at Softchoice, one major stakeholder in shaping the program was our help desk team. Our IT department dictated which devices we’re the best options for the program and which employees would be best suited for the program.

Above all else, I needed our help desk to agree to image and provide a minimum level of support for the participants in the program. Tyler Astle, our Service Desk Team Lead here, took on the responsibility of the program, and I recently sat down with him to understand what his experience was supporting our CYOD pilot from an IT perspective.

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CYOD: A Balanced Alternative to BYOD (Webinar featuring Gartner)

CYOD: A Balanced Alternative to BYOD (Webinar ft. Gartner)

IT professionals may be reluctant to introduce a Bring Your Own Device (BYOD) program – and for good reason. Concerns about security, governance and the fact that many employees are hesitant to take on the job of supporting their own devices derail even the best intentioned BYOD program. However, there is more balanced option emerging, and it’s called Choose Your Own Device (CYOD).

As you may know already, CYOD provides IT with the opportunity to maintain control of the devices within their environment while providing employees with the opportunity to choose a device that works best for them.

In October we held a webinar featuring leading analyst firm Gartner, were we provided clients with an opportunity to understand the do’s and don’ts of a CYOD program.

Many of our clients asked for a copy of the webinar, and so we’re sharing it here for everyone to enjoy.

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Putting CYOD to the Ultimate Test – 8,000 Miles Away

Putting CYOD to the Ultimate Test - 8,000 Miles Away

Before I left for Kenya with the Softchoice Cares mission to build a computer lab and library for the village of Maai Mahiu, my enthusiasm was tempered a bit by my concern for being away for 2 weeks from my clients – and deals – back home.

As an Account Manager at Corporate HQ in Toronto, my daily job performance is measured by key sales metrics and driving results for my clients. I had just a bit of anxiety around how I would effectively manage my core KPIs while I was away. I was also worried about coming home to big gaps in my metrics (especially so close to month- and quarter-end). While my emotional focus was clearly on our mission in Kenya, that part of me driven by achievement and results was stuck back in Toronto.

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Consulting: The Secret Ingredient to CYOD Success

Consulting: The secret ingredient to CYO success

As we started to roll out a Softchoice CYOD program, we discovered there were a lot of moving parts across a lot of departments.

When we previously rolled out our BYOD  program, we didn’t have the benefit of in-house expertise to guide the design, implementation and measurement of the program.

With CYOD, which we’re piloting over the next couple of months, we’ve been able to use our internal consulting resources to walk us through the process — and we’ve learned some valuable lessons.

Typically, most organizations are reactive when it comes to BYOD and CYOD. It happens by accident and not by design, without a goal or any way of measuring results. We’ve learned that a proper consulting methodology is a critical part of the process, and just might be the secret ingredient to setting a program up for success.

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