Watson & Your Business Part 4: Enabling visibility and understanding risk [IBM]

“The recent financial crisis,” says financial services executive Jay Dweck, “highlights the problem of systemic risk. One thing that causes this systemic risk is interdependency and these failures that start to go like dominoes. You could use something like Watson to understand what creates those interdependencies.”

Whether an extension of banking or insurance or any business really, Watson’s understanding of language, its capability to learn and its sheer processing power – 2,800 Power Unix processors running in parallel – could put a significant dent in enterprise visibility – or the ability to see an organization’s processes and operations in action – not to mention understanding, managing and simplifying the types of risks every organization continually faces.

According to banking.com, “if a financial institution could harness Watson’s computing power, it could determine the proper actions as they happen. Watson has the ability to analyze multiple scenarios, many broader, more impossible and complex than those able to be executed on the average statistical model.” [Read more...]

Watson & Your Business Part 3: Transforming customer service. [IBM]

As we saw in Parts 1 and 2 , health care and finance hold a lot of promise when it comes to Watson, but Dr. Paul Bloom from IBM Research believes the its first level of applications in the marketplace will not be around either. Rather it’ll be around an industry that’s judged on the same two criteria as Watson – speed and accuracy. That industry is call centres and he believes Watson is poised to change the business models of how those centres are set up.

“It’s really going to change the way businesses interact with their customers,” Bloom says. “Call centres are very large costs for industries where they get literally millions and millions of phone calls [and] sometimes you’ll get very frustrated because you have to wait minutes and sometimes hours to get an answer.”

The promise is that the DeepQA analytics technology and POWER7 processing power behind Watson would enable the improvement of service quality and provide answers quickly. [Read more...]

Watson & Your Business Part 2: Making better decisions in real-time. [IBM]

In Part 1, I took a look at how the DeepQA technology behind Watson – IBM’s latest language-deciphering supercomputer – can help better understand people, whether they’re customers, donors or students.

But what about going beyond understanding? What about making, quite literally, life or death decisions?

“Built into Jeopardy!,” says IBM’s Katharine Frase, “is this notion of confidence. And in the real world there are lots of problems just like that. You don’t want your doctor to guess. You want him to have confidence in his answer before he decides to give you a treatment.”

Some of the leading minds behind Watson’s mind believe Watson’s DeepQA technology and the robustness of its hardware – 90 Power 750 servers with 2,880 POWER7 cores, 500GB per second on-chip bandwidth and 35 terabytes of memory and clustered disk storage – could significantly impact the way doctors diagnose and treat patients.

How?

Imagine medical records, texts, journals and research documents all stored in a Watson-type machine, one that doesn’t simply call it up the way search technology would, but rather understands the stored information and instantly delivers answers to healthcare providers. [Read more...]